Great insight and examples, David! Thanks!
Here's a new "benefits of Internet (and Google)" story that is just hours old:
Last night, I plugged a brand new rechargeable electric shaver, fresh out of the package, into the charging unit . . . after carefully reading all of the (sparse) directions and instructions.
This morning, just a few hours ago now, while using the new shaver (and, I might add, it was working wonderfully) about a minute into the shave, the device exploded
with a loud pop and a flash and fell into pieces into the sink!
Aside from a minor ringing in my left ear and my hand tingling a bit, I fortunately experienced no injury ... but it hurt my feelings because the shaver was working so well ... and now, I won't ever trust that brand again!
Here's the Internet/Google part of this story:
It was a cheap brand, made in China, that I bought on sale because I had been using the exact same one for the past two years and have very much liked it.
However, the package and inserts have no warranty information or manufacturer contact info. It says it was made in China and imported by a Canadian company.
My spouse went to Google to research the shaver and the Cdn importer. Not much on the shaver aside from a few consumer reviews, both positive and negative, but nothing about it exploding.
The importer, however, has a low Better Business Bureau rating and has not responded to complaints (it doesn't say which products the complaints related to).
The shaver in question is sold in Canadian Tire stores. (the shaver is listed as a Lanel Foil Shaver, but the packaging calls it a "Simplicity" shaver).
Our next step is to go to the store where it was purchased to see what they say about it, but it was cheap, so it's not the money that I'm concerned about, only the health hazard to other people (potential damage to the ear drum or to the eyes from flying parts).
But THE POINT
here is, in a matter of minutes - thanks to the Internet and Google search
- we learned a great deal about the shaver. We couldn't have got that info from the TV, and it could have taken us countless hours or days to get answers by telephone.