What do you want to learn from Xerox?

[Evan]

Hello forum readers!

I have a question for you. Through my blog I suggested that Xerox share their best practices with small business owners so we can learn from them on things like how to get media attention, how to hire people, how to close sales, etc.

Even though they are a big company, they have invested millions into developing their best practices and I would love to learn more from them and what they do.

In response to my blog posting, Xerox has put out a guide to getting press coverage and two downloadable word document templates. You can read the whole story here: Xerox Update - Small Business Templates.

My question to you is this: What else would you like to learn from Xerox? From HR to marketing to sales to partnerships to almost anything you can imagine, what process would you like to learn from Xerox?

I'll make sure to pass the info on to the Xerox VP and we'll see what comes back!

Thanks for your help and advice in advance!

Evan.

[ChrisH]

Very nice article - I've printed it out for my files. Thank you for sharing

Chris

[Evan]

Thanks Chris - do you have any suggestions for what else you would like to see in terms of business advice / tips / best practices from Xerox?

[ChrisH]

How about:

Tips for managers to handle employees more effectively?

Tips on how to deal with difficult customers?

Tips on how to deal more effectively with suppliers?

The only three I have in mind right now, but will try to come up with something else.

Chris

[Evan]

Thanks Chris - these are great!

[jhoover]

Thank you for the link to the great article.

Obviously, media attention is key to company growth but one of the things that my business partner is very concerned about is handling the growth effectively. As I talk through all the great ideas I get from this site and sites like this one about how we can grow our business and have it take off over the next few years, she gets concerned that we will grow too big and make the mistake of a lot of companies whose ideas are quickly accepted. She's afraid the company will grow to be more than we can manage and all our work will fall apart.

So, I'd be interested in knowing how Xerox manages it's growth and how it assures it has all necessary components in place to handle new growth. How do they project their growth and when do they begin the process of hiring and planning for anticipated growth so they aren't hiring too early and losing money but don't find themselves ill-equipped to handle their new needs (ie. customer service)?

That's all I have for now - as I think of more, I'll be sure and come back.

Thank you again for this great information.